ALANYC continues our series of Lunchtime Zoom Education sessions.  The Professional Development Team strives to bring timely topics to help you meet your unique challenges in the days and weeks ahead.

Law firms are facing pressure from all angles, and this will continue throughout 2022. Clients are expecting more for less, support staff are retiring at record rates, recruitment costs and salary expectations are at an all-time high.  All the while, firms are navigating the challenges of hybrid working, aiming to improve support to their lawyers through ever-evolving support models, and trying to increase profitability.

While there’s no single solution to these collective challenges, there is a developing trend when it comes to achieving more organized, centralized and modernized legal support services. Join the ALA team, Eric Wangler, North American President and Managing Director of Workflow at BigHand, and Duska Frink, Solutions Manager, as they share unique insight having implemented BigHand’s Workflow Management technology at firms of all sizes around the globe.

During the session, you will:

Learn about the challenges and mitigations for common pain points including support staffing, recruitment, retention, role specialization, work allocation and team structures

• Hear success stories from firms who have transitioned from traditional relationship-based support models to more specialized and team-based support
• See a high-level demonstration of BigHand’s award-winning Workflow Management software, the tool giving firms better visibility into the back-office and allowing them to achieve fully effective hybrid working
• Understand how unlocking quantifiable data around your firm’s support services is key to rationalizing your support structure and ensuring your firm can effectively evolve against the backdrop of a very challenging workforce dynamic

Recommended for anyone involved with the ALA New York Chapter that’s involved in legal operations, HR, administration, support services or resource management - this is a session not to be missed! 

Click HERE to Register